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FAQs

Where are Cloth & Company products made?

Cloth & Company is proud to design and manufacture our products in the south suburbs of Chicago for over 70 years.

Where can I see Cloth & Company products in person?

Please visit us during furniture markets at the following showroom locations:

High Point Market
220 Elm Street, Space #212
High Point, NC 27260
highpointmarket.org

Las Vegas Market
World Market Center
495 S. Grande Cnetral Parkway, Space A954
Las Vegas, NV 89106
lasvegasmarket.com

Is there a minimum order quantity?

No, we do not have a minimum order quantity.

Is there a handling fee?

Yes, there is a $5 per item handling fee applied to all items in your order.

What forms of payment do you accept?

We accept Master Card, American Express and Visa

What is the lead time for my order?

All products are custom made-to-order. Lead times may vary. Please refer to the applicable product’s ​“Specs and Details” section at the time you place an order for the estimated lead time.

Can I expedite the manufacturing lead time listed?

Every item we produce is made-to-order. We are not able to expedite the manufacturing lead times.

Can I make changes to my order?

Order changes may result in additional charges for differences in item cost or shipping.

We are not able to add items to orders after the order has been placed. If you would like to add items, please place an additional order for the item(s) you would like to purchase.

To request changes to your order, please email support@skylinefurnituremfg.com

Can I cancel my order?

Each product we manufacture is custom made-to-order, and all sales are considered final sale. Cancellation requests may be accommodated if they are requested within 24 hours of placing an order and the item has not yet been put into production. To request a cancellation of your order, please email support@skylinefurnituremfg.com

If I place an order, when will I be charged?

A payment method is required at the time an order is placed, and the complete charge will reflect upon shipment.

Can orders be picked up from the factory?

No, we do not allow order pick up this time.

How long will it take for me to receive my order?

Once production is complete, we will ship the order from our Thornton, Illinois factory via UPS. Shipping times are estimated below:

Central US: 1 – 2 business days
Eastern US: 2 – 3 business days
Western US: 4 – 5 business days

Where can I find my tracking information?

You will receive an email notification when your order has shipped. You can also find tracking information by logging into your account.

How do I change the shipping address on my order?

There is a one business day grace period for making address changes to orders. Order changes may result in additional charges for differences in item cost or shipping.

To request an address change to your order within the one business day grace period, please email support@skylinefurnituremfg.com

How are shipping costs calculated?

All shipping costs are calculated based on the current UPS rates. Shipping rates vary based on the carton dimensions and weights, as well as the final destination of the shipment.

Can I expedite shipping?

Every item we produce is made-to-order. We are not able to expedite the manufacturing lead times listed on the product’s ​“specs and details” section.

Can I return an order?

Given that all orders are custom made just for you, we do not accept returns.

Do you ship internationally?

At this time, we do not ship internationally.

How do your products ship?

All of our products are designed to ship via UPS. Larger products such as beds and chaises ship in two boxes. Detailed information about the packaging for each item can be found on the product pages underneath ​“Product Dimensions”

What if my item is damaged, defective or incorrect?

If you received a damaged, defective or incorrect item, please email your order details and photos of the item to support@skylinefurnituremfg.com. A customer service representative will reach out to assist you within 48 hours. 


Please note damaged items and shipping claims will only be accepted within 30 days of receipt of the product.

Is there a warranty?

Yes, we offer a one-time limited warranty covering manufacturer’s defects. Our warranty does not cover the fabric.